Return & Exchange Policy
For Journals (Purchased via Amazon)
All journal purchases made through Amazon are fulfilled and managed directly by Amazon.
Please refer to Amazon’s return and refund policy for processing any returns, exchanges, or issues with your order. You can initiate a return or replacement through your Amazon account under “Your Orders.”
For All Other Products (Purchased from Amy Lee Designs)
Every product from my home studio is created and packaged with great care. I want you to absolutely love what you receive!
If your item arrives damaged or incorrect, please contact me within 7 days of delivery and I’ll make it right.
Eligible Returns
Items that arrive damaged or defective
Incorrect items received
Cancellations within 24 hours of purchase (before shipment)
Returns for reasons other than damage or error (like a change of mind) are generally not accepted.
That said, if you have any concerns, please reach out. I always want you to be happy with your experience.
How to Request a Return or Exchange
Email amy@amyleedesigns.com with your order number and a brief description of the issue (photos are helpful).
I’ll review your request within 2–3 business days.
If approved, I’ll provide return instructions or a replacement at no additional cost.
Non-Returnable Items
Digital downloads or printables
Sale items
Custom or personalized orders
Orders that are not in original wrapping or packaging
Condition of Returned Items
Items must be returned in their original packaging and unused condition.
Refunds (if applicable) will be processed once the item is received and inspected.
Shipping
Buyers are responsible for return shipping costs unless the item arrived damaged or there was an error on my part.
Need Help?
If you have any questions or need assistance with an order, please reach out anytime.
amy@amyleedesigns.com